FAQ

How to become LawMate's Distributor
  1. After receiving an inquiry, we'll send you a service form.
  2. To let us learn more about your company, please fill out the service form and send it back to us, then we will start to provide our service.

How your order is treated in LawMate
  1. When receive an order, we submit a PI (Proforma Invoice) with our banking details to customer.
  2. After customer confirms amount, terms and conditions on PI, please make payment via bank wire transfer.
  3. When we confirm the fund transfer from OUR bank, we then start to process the order.
  4. Customer can fax or email the bank receipt of T/T to LawMate when payment is clear.(Preferably a scanned copy via email), We’ll start to prepare the order without waiting confirmation from our bank as it usually takes 3-5 days for foreign funds transfer confirmation.
  5. The estimate delivery lead time is 14-28 days upon receipt of payment.
  6. No shipment will be released without payment being confirmed. We urge you to fax/email us the hard copy bank receipt (preferably a scanned copy via email) from your bank when finish fund transferring.

RMA Procedure
  1. Please fill out the RMA form and specify where went wrong.
  2. Send the RMA form to us, we'll give you a RMA code and shipping information. The RMA code should be marked on the package when sending back.
  3. Please only send back the main part with appropriate packing. No accessories (i.e. antenna, battery, and charger) are needed, unless they are also broken.
  4. Remember to send us the tracking number after you ship the RMA, in case of any emergency.
  5. It'll take about 3-4 weeks for us to examine the returned devices, sometimes it would take longer.
    After the examination, we'll send you a test report with RMA fees for your confirmation.
  6. We will start to repair these devices after receiving your confirmation, and we'll send you a PI of repair fees.
  7. We'll ship out the RMA upon receiving your payment.

History
    3Inquiry